<p> </p> <div class="flex-1 overflow-hidden"> <div class="react-scroll-to-bottom--css-ekyvd-79elbk h-full"> <div class="react-scroll-to-bottom--css-ekyvd-1n7m0yu"> <div class="flex flex-col pb-9 text-sm"> <div class="w-full text-token-text-primary" data-testid="conversation-turn-5"> <div class="px-4 py-2 justify-center text-base md:gap-6 m-auto"> <div class="flex flex-1 text-base mx-auto gap-3 md:px-5 lg:px-1 xl:px-5 md:max-w-3xl lg:max-w-[40rem] xl:max-w-[48rem] group final-completion"> <div class="relative flex w-full flex-col lg:w-[calc(100%-115px)] agent-turn"> <div class="flex-col gap-1 md:gap-3"> <div class="flex flex-grow flex-col max-w-full"> <div data-message-author-role="assistant" data-message-id="85a368cd-dce3-40d2-916e-230c24548280" class="min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 overflow-x-auto"> <div class="markdown prose w-full break-words dark:prose-invert light"> <p><span style="background-color: #ffffff; color: #364b68;">At The Adam Store, we take pride in providing top-quality bicycles and ensuring your peace of mind with our comprehensive warranty programs. We believe in the craftsmanship of our products and are dedicated to standing behind their quality. Below is the detailed information about our warranty policies for both manual and electric bicycles.</span></p> <p><span style="color: #364b68;"><strong style="background-color: #ffffff;">1. Manual Bicycles Warranty</strong></span></p> <p><span style="color: #364b68;"><strong style="background-color: #ffffff;">Frame Warranty</strong><span style="background-color: #ffffff;">: The frame of your manual bicycle from The Adam Store is covered under warranty for a period of </span><strong style="background-color: #ffffff;">one year</strong><span style="background-color: #ffffff;"> from the date of original purchase. This warranty specifically addresses any defects in materials and workmanship under normal use.</span></span></p> <p><span style="color: #364b68;"><strong>Other mechanical parts:</strong> All other mechanical parts of The Adam Store's manual bicycles are warranted for <strong>six months</strong>. This includes, but is not limited to, components such as pedals, seats, wheels, and gears.</span></p> <p><span style="color: #364b68;"><strong style="background-color: #ffffff;">2. Electric Bicycles Warranty (Including Electric Cargo Bicycles)</strong></span></p> <p><span style="color: #364b68;"><strong style="background-color: #ffffff;">Frame Warranty</strong><span style="background-color: #ffffff;">: Your electric bicycle's frame, including those of electric cargo models, comes with a <strong>one</strong></span><strong style="background-color: #ffffff;">-year</strong><span style="background-color: #ffffff;"> warranty. This coverage is for defects in materials and workmanship under normal use. </span></span></p> <p><span style="color: #364b68;"><strong>Battery Warranty</strong>: The battery and motor of your electric bicycle is also covered for a duration of <strong>two years</strong>. This warranty includes coverage for the battery's ability to hold a charge and loss of battery capacity that is due to manufacturing defects.</span></p> <p><span style="color: #364b68;"><strong>Other mechanical parts: </strong>All other spare parts of your electric bicycle from The Adam Store enjoy a <strong>6-month</strong> warranty. This includes electrical components, motor, controller, and other mechanical parts not mentioned under the frame and battery warranty sections.</span></p> <p><span style="color: #364b68;"><strong style="background-color: #ffffff;">General Terms and Conditions</strong></span></p> <ul> <li><span style="background-color: #ffffff; color: #364b68;">The warranty is valid exclusively for the original purchaser and cannot be transferred.</span></li> <li><span style="background-color: #ffffff; color: #364b68;">Proof of purchase is mandatory for any warranty claim.</span></li> <li><span style="background-color: #ffffff; color: #364b68;">The warranty excludes normal wear and tear, improper assembly or follow-up maintenance, or installation of incompatible parts or accessories.</span></li> <li><span style="background-color: #ffffff; color: #364b68;">Damage or failures due to accidents, misuse, abuse, or neglect are not covered under this warranty.</span></li> <li><span style="background-color: #ffffff; color: #364b68;">Alterations, modifications, or unauthorized repairs will void this warranty.</span></li> </ul> <p><span style="color: #364b68;"><strong style="background-color: #ffffff;">How to Make a Warranty Claim:</strong></span></p> <ol> <li><span style="background-color: #ffffff; color: #364b68;">Reach out to our customer service team via <a href="https://api.whatsapp.com/send/?phone=971585708807&amp;text&amp;type=phone_number&amp;app_absent=0" title="WhatsApp Adam Bike">WhatsApp. </a></span></li> <li><span style="background-color: #ffffff; color: #364b68;">Provide your proof of purchase and a detailed description of the issue.</span></li> <li><span style="background-color: #ffffff; color: #364b68;">Our team will assist you with the warranty process and inform you about the necessary next steps.</span></li> </ol> <p><span style="color: #364b68;"><strong style="background-color: #ffffff;">Additional Services:</strong></span></p> <p><span style="background-color: #ffffff; color: #364b68;">Apart from the warranty, The Adam Store offers extensive maintenance and repair services to keep your bicycle in prime condition. Book your bicycle maintenance or reparation service <a style="color: #364b68;" href="https://www.theadamstore.com/collections/services">here</a>.</span></p> <p><span style="color: #364b68;"><strong style="background-color: #ffffff;">Customer Satisfaction:</strong></span></p> <p><span style="background-color: #ffffff; color: #364b68;">Your satisfaction is our utmost priority. If you have any questions or concerns regarding your bicycle or our warranty policy, please do not hesitate to contact us.</span></p> <hr> <p><span style="color: #364b68;"><em style="background-color: #ffffff;">The Adam Store is committed to ensuring your cycling experience is extraordinary. Thank you for choosing us as your trusted cycling partner!</em></span></p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="w-full pt-2 md:pt-0 dark:border-white/20 md:border-transparent md:dark:border-transparent md:w-[calc(100%-.5rem)]"><form class="stretch mx-2 flex flex-row gap-3 last:mb-2 md:mx-4 md:last:mb-6 lg:mx-auto lg:max-w-2xl xl:max-w-3xl"> <div class="relative flex h-full flex-1 items-stretch md:flex-col"><br></div> </form></div>