Warranty Policy

At The Adam Store, we take pride in providing top-quality bicycles and ensuring your peace of mind with our comprehensive warranty programs. We believe in the craftsmanship of our products and are dedicated to standing behind their quality. Below is the detailed information about our warranty policies for both manual and electric bicycles.

1. Manual Bicycles Warranty

Frame Warranty: The frame of your manual bicycle from The Adam Store is covered under warranty for a period of one year from the date of original purchase. This warranty specifically addresses any defects in materials and workmanship.

Spare Parts Warranty: All spare parts of The Adam Store's manual bicycles are warranted for six months. This includes, but is not limited to, components such as pedals, seats, wheels, and gears.

2. Electric Bicycles Warranty (Including Electric Cargo Bicycles)

Frame Warranty: Your electric bicycle's frame, including those of electric cargo models, comes with a two-year warranty. This coverage is for defects in materials and workmanship under normal use.

Battery Warranty: The battery of your electric bicycle is also covered for a duration of two years. This warranty includes coverage for the battery's ability to hold a charge and loss of battery capacity that is due to manufacturing defects.

Spare Parts Warranty: All other spare parts of your electric bicycle from The Adam Store enjoy a one-year warranty. This includes electrical components, motor, controller, and other mechanical parts not mentioned under the frame and battery warranty sections.

General Terms and Conditions

  • The warranty is valid exclusively for the original purchaser and cannot be transferred.
  • Proof of purchase is mandatory for any warranty claim.
  • The warranty excludes normal wear and tear, improper assembly or follow-up maintenance, or installation of incompatible parts or accessories.
  • Damage or failures due to accidents, misuse, abuse, or neglect are not covered under this warranty.
  • Alterations, modifications, or unauthorized repairs will void this warranty.

How to Make a Warranty Claim:

  1. Reach out to our customer service team via [Contact Information].
  2. Provide your proof of purchase and a detailed description of the issue.
  3. Our team will assist you with the warranty process and inform you about the necessary next steps.

Additional Services:

Apart from the warranty, The Adam Store offers extensive maintenance and repair services to keep your bicycle in prime condition. Book your bicycle maintenance or reparation service here.

Customer Satisfaction:

Your satisfaction is our utmost priority. If you have any questions or concerns regarding your bicycle or our warranty policy, please do not hesitate to contact us.

The Adam Store is committed to ensuring your cycling experience is extraordinary. Thank you for choosing us as your trusted cycling partner!